Huntsville, AL

February 25, 2025

When The Collins found themselves in a soggy situation due to a fire sprinkler head burst, they called in the experts at Special Touch Restoration. With lightning speed, our team of technicians swooped in, detected moisture, determined the scope of work, and initiated stabilization and dry-out procedures. Just when we thought the crisis was under control, two more fire sprinkler heads burst in a neighboring building! Unfazed, our team expanded their mission and mitigated the additional units. With expert care, we stabilized everything, ensuring all units dried out completely and were at a clean bill of health. Thanks to our swift and professional response, the rebuild could begin without a hitch. Special Touch Restoration: turning chaos into calm, one dry unit at a time!

Guntersville, AL

February 21, 2025

Help! We’re Trapped in the Basement! Okay, not really... but we DID spend some serious time down there, extracting several inches of water and carefully prepping rugs for their trip back to the shop for a little TLC! We made sure everything was dried out, organized, and ready for the next steps—no basement flood is too much for our team to handle! We might not have been actually trapped, but we sure gave it our all to get everything back to normal!

Boaz, AL

August 26, 2024

We responded to this home because their washing machine supply line had burst, flooding the kitchen and seeping into the adjacent living room, dining room, and crawl space. The family called us to extract the water and dry the affected areas. Within an hour, a team of experts arrived, armed with specialized equipment. We quickly assessed the damage, containing the water and preventing further spread. Powerful pumps were deployed to extract the water, followed by dehumidifiers to combat the lingering moisture. The team also monitored the air quality closely to prevent mold growth, a common hazard after water damage. As the water was removed, the extent of the damage became apparent. The kitchen flooring, which was hardwood, needed to be replaced. Fortunately, the walls showed no signs of water damage. The restoration team worked tirelessly to strip away the damaged materials and prepare the area for repairs. The homeowners were impressed by the professionalism and efficiency of our restoration team. They explained each step of the process, ensuring they understood the timeline and the reasons behind their actions, helping alleviate some of the stress and uncertainty.

Huntsville, AL

July 15, 2024

When Fern Parc Apartments discovered a leak in the attic leading to water damage in one of their units, they knew exactly who to call—Special Touch Restoration. The water had sneakily made its way down the walls and onto the main floor, leaving the rug soaked. But fear not! Our team jumped into action, extracting the water with swift precision and performing the necessary demolition to ensure the unit dried properly. We even managed to skillfully maneuver the contents within the unit to dry without having to remove them from the unit. Our expert intervention ensured minimal disruption for residents and halted further damage to the property. With professional flair and timely response, we showcased our prowess in handling complex water damage scenarios.

Arab, AL

June 14, 2024

We were contacted by the head of the church late at night due to a busted water pipe having flooded the church. We quickly dispatched a crew of technicians to the site to mitigate the water, stabilizing the loss. We then continued to manipulate the contents within the church in order to efficiently pull up carpet, some areas allowing to be carpet cleaned rather than tore out, and perform flood cuts to allow for drying without disrupting the church's services. Life Gate Baptist Church was amazed by how effectively we were able to dry out the church without disrupting services and provided Special Touch Restoration with a generous amount of gratitude.

Albertville, AL

June 6, 2024

Special Touch Restoration sprang into action when Weathers Properties called them about a surprise water feature—thanks to a busted pipe. The team waded into the situation and swiftly extracted the water damage. But wait, there was more! Upon further inspection microbial growth was found lurking, ready to turn the offices into a science experiment. Not on our watch! Our team built containments in each office and treated the affected areas like pros, ensuring no pesky contamination spread. The office were dried out, leaving Weathers Properties all set for the next phase of repair. Quick, efficient, and a little heroic—just another day in the life of Special Touch Restoration!

Madison, AL

May 23, 2024

Due to a unit having a sewage backup and creating microbial growth, we were contacted by the management team of Zen Garden Apartments to have the sewage and microbial growth mitigated from the unit. After a proper inspection, we determined that pulling up flooring and baseboards to expose the concrete floors would be the best in order to properly dry and clean the unit. The structure was thoroughly cleaned and antimicrobials were sprayed to prevent any future microbial growth.

Huntsville, AL

February 15, 2024

The management reached out to us due to there being a water damage from defective construction. The pipe broke on the first-floor ceiling, flooding several units within the complex. We diligently worked with the tenants to remove belongings and ensure that the belongings were safe during mitigation, effectively remove flooring and drywall, and fully dry all parts of the structure. Once the dry out had been completed, we continued to restore the property, allowing the tenants to safely move back into the units with a clean and proper bill of health.